We are looking for an experienced and motivated Receptionist (S1) to join our welcoming team at The Paddock Surgery. This is an exciting opportunity for someone who is passionate about delivering excellent patient care and thrives in a busy GP practice environment.
As the first point of contact for our patients, you will play a vital role in providing a professional, compassionate, and efficient service to the local community. Reception experience is essential, and previous experience working within a GP practice or NHS setting would be highly advantageous. We are looking for someone with excellent communication and organisational skills, who can remain calm under pressure and provide outstanding customer service in a fast-paced environment.
In return, you will become part of a supportive and dedicated team that values collaboration, development, and high-quality patient care. If you are approachable, reliable, and enjoy making a positive difference every day, we would love to hear from you.
Main duties of the job
The successful candidate will provide a friendly and professional front-line reception service to patients and visitors, handling appointments, telephone enquiries, and administrative tasks efficiently within a busy GP practice. The role involves working closely with clinicians and the wider practice team to ensure patients receive excellent customer service and support. Candidates must be confident using computer systems, able to manage a fast-paced workload, and demonstrate strong communication and organisational skills at all times.
About us
The Paddock Surgery is a friendly and supportive GP practice committed to delivering high-quality patient care to our local community. Our clinical team consists of 3 GP’s, 1 Advanced Clinical Practitioner (ACP), 1 Advanced Nurse Practitioner (ANP), 2 Physician Associates (PAs), 1 Paramedic, 1 Practice Nurse, 2 Healthcare Assistants (HCAs), 1 Nurse Associate (NA), a Care Coordinator (CC) and a GP Assistant (GPA), all working alongside the Practice Manager and supported by an experienced reception and administration team.
We pride ourselves on creating a positive and team-focused working environment where staff feel valued, supported, and encouraged to develop. We understand the importance of teamwork, communication, and compassion in providing excellent patient care and maintaining a welcoming atmosphere for both patients and staff.
Working at The Paddock Surgery offers the opportunity to be part of a close-knit and dedicated team within a busy but rewarding primary care setting, where every team member plays an important role in supporting the health and wellbeing of our community.
Job responsibilities
Main Duties and Responsibilities
- Greet patients and visitors in a courteous and professional manner
- Manage incoming telephone calls and respond to patient enquiries efficiently
- Book, amend, and cancel patient appointments using the clinical system
- Register new patients and update patient records accurately
- Process repeat prescription requests in line with practice procedures
- Handle incoming and outgoing correspondence, including emails and letters
- Scan and file clinical documents accurately onto patient records
- Signpost patients to the most appropriate clinician or service
- Maintain patient confidentiality and comply with GDPR requirements
- Support clinicians and the wider practice team with administrative tasks
- Manage workload effectively and prioritise tasks within a busy environment
- Ensure the reception area remains tidy, professional, and welcoming
- Participate in team meetings and mandatory training as required
- Follow all practice policies, procedures, and health & safety guidance
Person Specification
Experience
- – Previous reception and administrative experience within a GP practice is essential
- – Experience of working within a busy NHS primary care environment
- Excellent communication and customer service skills
- – Ability to manage confidential and sensitive information appropriately
- – Experience handling patient enquiries both face-to-face and over the telephone
- – Ability to work effectively under pressure and prioritise workload
- – Good IT skills and experience using clinical systems
- – Strong organisational skills and attention to detail
- – Ability to work independently and as part of a team
- – Professional, reliable, and approachable manner
- – Experience using GP clinical systems
- – Understanding of NHS primary care services and pathways
- – Experience processing repeat prescriptions and managing referrals
- – Experience scanning and coding clinical documents
- – Knowledge of GDPR and patient confidentiality requirements
- – Experience signposting patients to appropriate services
- – Ability to support and mentor new staff members
- – Flexible approach to working hours and duties
- – Experience working within a multidisciplinary team environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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