Recovery Negotiator
Are you ready to kickstart a rewarding career in insurance? Join our vibrant Claims Recoveries team, where you’ll play a key role in supporting our Recovery department. Whether you’re new to claims or recovery work, we’ve got you covered with full training to help you succeed. If you bring strong administrative skills, excellent communication abilities, and a background in customer service, especially in phone or web chat environments, this role could be the perfect fit for you!
Working Hours
You will work 37.5 hours per week on a Monday to Friday, 09:00 – 17:30.
Hybrid Working
With hybrid working, you usually visit our office once a week and work remotely for the rest of the time. You can opt to work from the office more frequently if that suits you better.
Salary & Location
Starting salary is £28,800, with opportunity for progression. Location: Bexhill office, next to the seafront, a short walk from Collington station.
Role Purpose
Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident, recovering costs from responsible parties including third‑party insurers, policyholders, and suppliers. You will set clear expectations, provide regular updates to stakeholders, collect evidence, and actively advance claims to ensure they are closed as non-fault, preserving customers’ no‑claims discount.
Responsibilities
- Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
- Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
- Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
- Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
- Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
- Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.
Qualifications
- Previous claims or recovery experience is advantageous; full training will be provided.
- Strong customer service skills with a background in telephony‑based roles.
- Excellent attention to detail and accurate data entry capabilities.
- Solid administrative skills with a proactive and organised approach to work.
- Good IT proficiency, particularly in Microsoft Excel, Word, and Access.
- Proven problem‑solving ability and a track record of delivering results.
Benefits
- Up to 5% annual discretionary bonus
- Hybrid working (1 day per week in the office with option to do more)
- Modern open‑plan office with onsite restaurant and Costa coffee
- 25 days holiday plus bank holidays, with ability to buy/sell up to 5 days
- Pension match up to 10% of your salary
- Life insurance (4× base salary)
- Discounted Hastings Direct products and cashback with well‑known retailers
- Tech scheme, cycle to work, health assessments, and skin check after probation
- Refer a friend scheme – earn £500 for every friend you refer
- Brand‑new Microsoft Surface laptop and necessary technology provided
Equal Opportunity and Accessibility
Hastings Group is an equal‑opportunity employer. We are committed to ensuring our recruitment processes are fully inclusive. If you require reasonable adjustments throughout the assessment process, please contact the recruitment team prior to starting any assessments.
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