Job summary
30+ hours needed. Experience of primary or secondary required.
Receptionist/Administration role to ensure that the reception area of the practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the practice team.
Main duties of the job
- Telephone duties
- Reception duties
- Filing
- Dealing with prescription orders and completion
- General office duties
- Administration (dependent on experience)
About us
Our 4 single practices—Gosford Green Surgery, Holyhead Surgery, Stoney Stanton Medical Practice and Balliol Road Surgery—merged together to form Godiva Group Practice.
Our patients have the option of attending any of our 4 sites situated in CV1, CV2 and CV6 areas of Coventry.
Job responsibilities
- Making appointments
- Taking requests for prescriptions
- Giving out results
- Ambulance transport bookings
- Home visit requests
- Deal with general enquiries and complaints
- Contacting other providers
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to next shift
- Respond to needs of doctors and nurses during surgery
- Collect payments from patients for non-NHS services
- Pulling Lloyd George envelopes when requested by doctors
- Dealing with requests for repeat prescriptions
- Dealing with queries relating to repeat prescriptions
- Input and extract information from practice computer system
- Observe health and safety guidelines at all times
- General housekeeping (e.g. keeping reception and waiting areas tidy)
- Make refreshments for doctors and other team members, participate in washing up
- Clean and replenish GP surgery rooms
- Any other reasonable duties as necessary (dependent on experience)
- Process referrals
- Extract and prepare GDPR requests
Person Specification
Experience
Essential
- Office experience essential
Desirable
- Previous GP practice/hospital experience preferred
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Godiva Group Practice
Address
Holyhead Surgery1 Chester StreetCoventryCV1 4DH
Employer’s website
https://www.godivagrouppractice.nhs.uk/
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