About The Role
At Citizens Advice Gateshead, every conversation matters. We’re looking for a friendly, confident and organised Receptionist to be the first face and voice people meet when they come to us for help. Based in the Davidson Building, you’ll play a key role in creating a calm, professional and welcoming environment for clients accessing our services. From greeting visitors and handling enquiries to supporting the advice team and keeping things running smoothly, this is a role where your people skills and attention to detail will make a real difference every day. This role will support our weekend opening, so we’re looking for someone who is mainly available to work weekends.
What you’ll bring
A warm, professional and approachable manner.
Experience In Reception, Customer Service Or Another Front-facing Role
- Strong communication and admin skills
- Confidence handling sensitive information with care
- The ability to stay calm, organised and helpful under pressure
- Good IT skills, including Microsoft Office
What We Offer
- £25,880 FTE per annum
- Part-time hours
- Mainly weekend working
- A chance to be part of a team making a real difference in the community
- Start date: 1st July 2026
If you’re approachable, reliable and passionate about helping people, we’d love to hear from you.
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