Hotel Receptionist

Hotel Receptionist

Location: Great Fosters Hotel, Egham, Surrey, TW20 9UR

Annual Salary: £23,132.20 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform
• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• Celebration benefits at 1, 3 and 5 year anniversaries: paid birthday off, complimentary overnight stays, lunch/afternoon tea and service related holiday

The Role

A smart, friendly, well‑organised, guest service focused individual is sought to complete our professional Hotel Reception team. You must have a five‑star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay, from the time a guest enters the hotel and spa to the time they pay their bill and leave. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they too can perform to achieve excellence.

• 35 hrs per week working 5 days per week, including weekend shifts; mixture of early (7:00‑2:30 pm) and late (3:00‑10:30 pm) shifts
• Welcoming arrival guests
• Guest check‑in and rooming
• Enquiry handling – both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily activity report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing ‘end‑of‑day’ procedures

Requirements

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guests
• Organised and good attention to detail
• Accurate data entry and computer work

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