Security Receptionist

Responsible To: Profit and Asset Protection Manager

Department: Profit and Asset Protection

Location: Kingsway Distribution Centre

Hours: Monday – Friday 40 hours per week

Salary & Benefits: Competitive/Staff shop/discount

Reception Responsibilities

• Manage front of house security/reception area answering calls, emails and enquiries
• Welcome visitors, contractors, and staff to the site in a courteous manner
• Make sure the reception and waiting area remains clean, organised and professional
• Manage visitors and contractors against booking system, making sure identification is checked, they sign in and appropriate access is provided
• Ensure strict controls of vehicles permitted to enter the site, correctly logged and parking in authorised spaces
• Control and issue keys and access cards in line with site policies and procedures

Security Responsibilities

• Monitor access control, CCTV and security systems to prevent unauthorised access to the site
• Control entry and exit to the site in line with company policies and procedures
• Conduct identification and authorisation checks for staff, visitors and contractors
• Respond appropriately to security incidents, emergencies and fire alarms
• Escalate incidents and concerns to the duty Security Supervisor
• Maintain accurate incident logs, handovers and security records
• Maintain strict confidentiality of sensitive information and company data
• Review CCTV evidence as necessary to complete site audits as directed by the DC Profit & Asset Protection Manager
• Provide operational support to the wider security team across the site when required
• Assist with gatehouse duties, patrols, search procedures, access control during periods of increased operational demand
• Complete any ad‑hoc tasks as directed by the DC Profit & Asset Protection Manager

Skills/Experience/Knowledge needed

• Previous experience in a reception, customer service or security role
• Professional and confident telephone manner
• Strong communication skills, both oral and written
• Strong knowledge of Microsoft packages, including Excel and Outlook
• Strong attention to detail and ability to follow procedures
• Willingness to form strong relationships within a team is key
• Full training provided

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