City Spa Receptionist

Champneys City Spa St Albans

Contract: Full Time • Salary: £13.50 an hour plus commission.

We are seeking a friendly, organised, and professional Senior Receptionist to be the first point of contact for our clients. The ideal candidate will be responsible for managing front desk operations, ensuring a seamless client experience, and supporting the spa team with administrative tasks.

Responsibilities

• Greet clients warmly upon arrival and ensure a welcoming environment
• Schedule, confirm, and manage appointments using salon booking software
• Answer phone calls and respond to inquiries about services, prices, and availability
• Process payments and handle cash, card, and digital transactions accurately
• Maintain cleanliness and organization of the reception area
• Upsell salon products and services where appropriate
• Coordinate client flow with stylists and service providers
• Handle client feedback professionally and upscale issues to the manager if needed
• Perform light administrative tasks such as data entry, inventory tracking, and filing

Qualifications

• Previous experience in a receptionist or customer service role (salon/spa experience is a plus)
• Strong communication and interpersonal skills
• Availability to work evenings and weekends

Benefits

• Health, Wellness and Wellbeing incentives
  • Digital fitness programmes
  • Nutrition guides and recipes
  • Self-Guided meditation
  • Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking (Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only).
• Professional Uniform.

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