Field Care Support – Market Harborough

Job DescriptionThe RoleTo support the care management teamConduct client and care professional introductionsOne day per week dedicated to supporting the scheduling teamParticipate in on-call duties as required. Compliance with Home Instead’s Equality, Diversity and Equal Opportunities policyBuild and maintain positive relationships with potential and existing clients, their families and other professionals involved in their careAudit client care plans and assist with digital care planningMaintain accurate client and care professional records on the Home Instead softwareCarry out client reviews and action these accordinglyAbility to cover frontline care visits as part of the on-call roleCarry out any other duties deemed necessary for the successful operation of the business QualificationsHave or working towards a Level 2 NVQ in health and social care or equivalent preferredExperience in the care sector delivering a wide range of personal care & medication administration servicesPassion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homesGood communication skills with the ability to build rapport quicklyMust understand the importance of confidentiality working within the current legislationGood working knowledge of IT systems with experience of microsoft office or google suite and virtual communication platforms, with the attitude to learn and adopt new technologies and software where appropriateMust have a full driving licence and means of transport if required within the territory to visit clientsBe organised and flexible to meet the needs of the businessAdditional InformationCore CompetenciesDrive ResultsCustomer FocusInfluencingTeamwork & CollaborationCommunication & relationship managementLiving Home InsteadAgile learnerRole Specific CompetenciesAdapting to changeQuality focus…