Key Account Director

KEY ACCOUNT DIRECTOR – ONSITE – WEYBRIDGE – UP TO £125k + BONUS + CAR

This is a pivotal leadership role overseeing the delivery of Technical Services, Projects, Soft FM, Catering, Security, and Workplace Services across multiple sites. You’ll be responsible for building long-term client partnerships, driving operational performance, and leading a high-performing team to deliver exceptional service standards, compliance, and commercial success.

Key Details

• Job Title: Key Account Director
• Salary: £110k – £125k, DOE, + 10% bonus + car
• Location: Weybridge
• Working pattern: Full-time, 4 days onsite, 1 day remote

Responsibilities

• Leading the overall strategic direction and operational performance of a major account.
• Managing senior client relationships and ensuring excellent customer satisfaction.
• Driving service delivery across hard and soft FM operations.
• Taking ownership of budget management, profitability, and commercial performance.
• Leading technical compliance and health & safety across the estate.
• Overseeing major infrastructure and project delivery programmes.
• Developing and implementing operational procedures for complex technical environments.
• Managing subcontractors, suppliers, and procurement relationships to ensure best value.
• Building, developing, and mentoring high-performing operational teams.
• Ensuring KPI delivery, continuous improvement, and operational resilience.

Requirements

• Proven senior leadership experience within Facilities Management or integrated services.
• Strong commercial and P&L management experience.
• Experience managing large, complex, multi-service contracts.
• Excellent stakeholder management and client relationship skills.
• Strong understanding of technical compliance, operational risk, and HSEQ standards.
• Experience within critical, technical, or regulated environments is highly desirable.
• A strategic thinker with a collaborative and solutions-focused approach.
• Strong people leadership skills with experience developing high-performing teams.

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