Control Room Team Leader / Supervisor

About the role

Control Room Team Leader / Supervisor in the National Operations Centre, Northampton.

Salary: £33,500 per year. Shift pattern: 4 on / 4 off – Days & Nights. Permanent, Full‑Time.

This role requires someone ready to step into leadership, owning and improving the Control Room operations.

Responsibilities

• Supervise and support a team of Controllers across day and night shifts.
• Monitor live staffing, attendance, welfare checks, and incident response.
• Ensure duress activations and escalations are handled correctly and promptly.
• Oversee workload distribution during peak periods.
• Maintain exceptional accuracy in reporting and incident logging.
• Lead structured handovers between shifts.
• Coaching team members to improve performance and confidence.
• Identify process improvements and drive standards upward.
• Act as the first point of escalation before matters move to senior management.

The Type of Person We’re Looking For

You might already be:

• Senior controller ready for leadership.
• Shift lead in operations, logistics, or monitoring.
• High‑performing administrator who naturally takes ownership.
• An aspiring manager looking for their first formal leadership role.

But you must be:

• Proactive – spotting problems before they become issues.
• Highly organised – accuracy is non‑negotiable.
• Confident making decisions under pressure.
• Comfortable managing performance and having honest conversations.
• Strong across multiple systems at once.
• Able to remain calm when everything happens at the same time.

What You’ll Get

• £33,500 salary.
• Genuine management experience.
• 4 on / 4 off shift pattern.
• Full leadership support and development.
• Real progression opportunities within the National Operations Centre.
• A role where your standards shape the team.

Benefits

• Virtual GP access for you and your household.
• Salary Finance scheme with early wage access and competitive loans.
• Flexible lifestyle benefits platform (Choices), including buying extra holiday.
• High street discounts via MiDeals.
• Cycle‑to‑work scheme.
• Life cover up to four times your salary.
• Enhanced pension contributions.
• Save‑as‑you‑earn scheme.
• Mitie Matching Share Plan.
• Mitie Stars recognition scheme.
• Ongoing training and development opportunities.

Inclusive Recruitment

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing us.

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