Furniture Specialist

We’re currently looking for a full time Furniture Specialist to join our welcoming and close-knit Harrods family in our Furniture department. If you are a luxury home décor enthusiast with an eye for detail and product specifications, passionate about exceptional customer service, and confident using technology (ordering systems, MS Excel etc.) this is the perfect opportunity for you.

About the Role

As a Furniture Specialist, you’ll be responsible for providing world‑class, personal customer service and demonstrating exceptional product knowledge.

• Proactively build a loyal client database.
• Accurately process furniture orders.
• Continuously drive and convert leads to achieve business goals.
• Sell furniture and bring the customer’s vision to life using product knowledge and service skills.
• Collaborate with Private and Personal Shopping and Harrods Interior Design Team.
• Take ownership and be accountable for furniture orders from start to finish, including aftercare, to maintain exceptional customer service.

Qualifications

• Experience working in a furniture & lifestyle environment with a premium or luxury retailer.
• Experience offering a tailored personalised high‑end luxury service to clients.
• Strong attention to detail.
• Confident communication skills to liaise with multiple teams and partners.
• Passionate about furniture and interior design.
• Collaborative in nature and thrive as part of a team, building relationships with colleagues and customers alike.

Benefits

• Competitive annual salary.
• Access to commission scheme.
• Company pension.
• 22 days holiday.
• Birthday off.
• Up to 33% in‑store discount (including across our food hall and restaurants).
• Season ticket loan.

Equal Opportunity Employment

We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

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