In this role you will oversee daily operations, ensure Health and Safety standards are followed, manage staff on shift, and enhance the overall member/customer experience of the Leisure Centre.
Responsibilities
- Oversee the daily smooth and efficient running of the centre, ensuring high standards of safety, cleanliness and customer service.
- Act as the on‑shift Health & Safety lead, completing required checks, audits, incident reporting and maintaining compliance with all procedures and standards.
- Ensure the building, facilities, plant areas and equipment are operational, clean and compliant, reporting and supporting resolution of faults promptly.
- Lead, motivate and support staff during shifts, ensuring effective staffing levels, task allocation and clear communication.
- Support staff recruitment, onboarding, training, competency checks and on‑shift coaching to develop a high‑performing team.
- Uphold HR policies and support performance management, probation and 1:1 processes alongside the Centre/General Manager.
- Contribute to KPI performance including customer satisfaction, cleanliness, health & safety compliance, financial targets and training completion.
- Deliver excellent customer service, resolving queries and complaints where possible and escalating issues when needed.
- Ensure classes, activities, pool operations and bookings run smoothly, accurately using centre systems such as CRM, bookings and POS.
- Provide accurate shift reports and handovers to support effective communication and ongoing operational performance.
Passion for Leisure
A responsible individual with a passion for working in leisure, health, and well‑being.
Leadership Skills
Strong ability to motivate, mentor, and manage a team with a willingness to cover shifts across sites as required.
Health & Safety Knowledge
Ability to act as an emergency response lead during operational incidents and a commitment to safeguarding, GDPR, and Equality, Diversity & Inclusion policies.
Customer Service Commitment
Commitment to delivering exceptional customer service, including excellent communication and interpersonal skills.
Flexibility & Adaptability
Ability to work flexibly across days, evenings, weekends and bank holidays.
Qualifications
Essential
- Pool Lifeguard (NPLQ) or ability to achieve within an agreed timeframe
- First Aid at Work (Dry site)
- Experience in leisure operations, customer service or facility supervision
- Strong knowledge of Health & Safety and operational procedures
- Ability to lead and motivate teams
Desirable
- Pool Plant Operations qualification
- Level 2 Fitness or Coaching qualification
- Supervisory or Duty Manager experience
- Knowledge of leisure operations and membership systems, Disability Confident
Disability Confident Employer
A disability confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum selection requirements, with reasonable adjustments provided where needed.
Shift Patterns
Week 1 – Tues 14:00‑21:45 / Wed 14:00‑21:45 / Thurs 14:00‑22:30 / Fri 14:00‑21:30
Week 2 – Mon 05:30‑14:15 / Tues 05:30‑14:15 / Wed 11:00‑18:00 / Thurs 05:30‑14:00 / Fri 05:30‑14:00
Week 3 – Mon 14:00‑21:45 / Tues 12:00‑18:00 / Wed 05:30‑13:45 / Sat 07:30‑17:30 / Sun 07:30‑18:30
Benefits
- A multisite membership
- A discounted multisite membership for a partner
- Free child swims (not lessons)
- Annual leave entitlement
- Pension scheme with NEST
- Opportunities for career development and progression
Westfield Health Benefits include mental, physical health and financial support, a 24/7 DoctorLine™, access to Togetherall and generous Highstreet discounts and cashback.
Candidates without an NPLQ will have the opportunity to undergo full training after a successful swim test and interview. First Aid at Work can be attained at Abbeycroft.
Equal Opportunity & Legal Requirements
Abbeycroft is an Equal Opportunity Employer. We guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements. Most roles involve regulated activity with children; an Enhanced DBS Check including the Children’s Barred List is typically required.
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