Import Coordinator

Overview

Premier Work Support are currently recruiting for a permanent Import Co-ordinator to work for their client in Basildon, Essex.

This is an ideal role for someone who has proven experience within a similar Imports role as this position involves end-to-end shipment coordination, customer service, and commercial support, with a strong emphasis on import ocean freight.

If you feel that you have all of the skills for this role please apply online today.

Key Responsibilities

• Serve as the primary daily point of contact for assigned customers.
• Respond to customer inquiries regarding rates, transit times, shipment status, documentation, and service options.
• Provide proactive communication, shipment updates, and issue resolution to ensure high service standards.
• Support account management by handling routine customer queries and escalations where required.
• Coordinate end-to-end movement of cargo, including bookings, carrier scheduling, pick-ups and deliveries.
• Track and monitor shipments to ensure timely departure and arrival.
• Manage exceptions, delays, and service failures by identifying and implementing solutions quickly.
• Ensure smooth coordination of import ocean freight shipments (road and multimodal exposure beneficial).
• Prepare and issue accurate freight quotations based on carrier tariffs, internal pricing guidelines, and margin requirements.
• Follow up on quotations to convert opportunities into confirmed bookings.
• Assist the sales team with pricing support, presentations, and customer documentation.
• Maintain pricing files, rate sheets, and carrier contracts.
• Ensure compliance with international trade regulations, customs requirements, and client SOPs.
• Prepare, review, and maintain accurate shipment and commercial documentation.
• Maintain up-to-date records in TMS and CRM systems.

Required Skills

• Experience in freight forwarding
• Commercial awareness with experience preparing and following up on freight quotations
• Strong understanding of import ocean freight processes (export experience advantageous).
• Exposure to air, road, or multimodal freight is beneficial.
• Strong customer service and communication skills.
• Ability to prioritize multiple tasks and work effectively under pressure.
• High attention to detail with strong problem-solving capabilities.
• Proficiency in MS Office
• Hours are Monday to Friday 9am – 5pm

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