Hybrid Service Desk Team Lead — Lead 8–10 Engineers

Focus Group is seeking a Service Desk Team Leader to oversee a dedicated support team in Birmingham. This crucial role involves leading a team of 8–10 engineers to ensure high-quality customer service and team performance.

In this position, you will handle escalations, manage KPIs, and promote continuous improvement. Candidates should have proven leadership experience and excellent communication skills, with a focus on customer satisfaction.

You’ll be required to work in the office three days a week, with the flexibility to work from home the rest of the time.

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