Overview
Christie’s, the world’s largest Art Business, is an incredibly exciting and enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our operational teams, we work together to continue the success of this 260-year-old company, guided by our shared values: Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are passionate about what they do and it is inspiring to work with industry leaders across our business.
Why This Role Matters
The Service Operations Lead embodies exceptional client service and provides essential support to the Service Operations and Post-Sale teams across all task areas and responsibilities. This hybrid role requires proficiency in various task areas specific to each team. Upholding Christie’s Client Services Standards, the Service Operations Lead handles client queries via email, phone and in person, assisting clients with all aspects of bidding, buying, shipping and collection.
How You’ll Make An Impact
- Provide support across Service Operations and Post Sale tasks, both in person and remotely, in areas such as Bids Registration, Carrier Collections, Shipping, Payment and Collections.
- Be the primary proactive point of contact for clients’ queries throughout their buyers’ journey, from registration and invoicing, to collection and shipping.
- Proactively add value to the clients’ experience by anticipating their needs and preferences.
- Own client issues through to resolution, building trust with clients.
- Perform Service Operations tasks as assigned, including inbox management and CS Desk responsibilities (registrations, payments and collections).
- Provide support for a portfolio of Live and Online auctions – for all Post Sale related issues and queries.
- Handle CAT and Non-CAT collections, ensuring shipments and collections are booked in a timely fashion.
- Promote and maintain strong communication and collaboration between Service Operations and Post Sale Services.
- Work with internal stakeholders and Subject Matter Experts to ensure best practice in processes and service levels, identifying opportunities for improvement.
- Be proficient in post-sale shipping, with a focus on Return to Owner and old stock shipments.
- Other duties as assigned by Line Manager.
What You’ll Bring To The Team
- 18 months experience in a client-facing role (remote or in person).
- Exceptional client service and communication skills.
- Flexible approach to office attendance (from 3 to 5 days a week, depending on requirements).
- Ability to reflect the image and standards of Christie’s in all situations in accordance with Client Service Standards.
- Ability to remain calm under pressure and to work in a fast-paced, multi-tasking environment.
- Professional appearance following specified dress code.
- Ability to organise, prioritise workload and meet deadlines.
- Ability to build strong relationships internally and externally and be an ambassador for Service Operations.
- Strong time/task management and problem-solving abilities.
- Detailed knowledge of resources within the organisation to resolve internal and external issues.
- Analytical thinking, attention to detail, and strong personal organisation.
- Willingness to share learning and case studies across teams and present recommendations to support good practice.
- Excellent general IT skills and knowledge of Christie’s systems.
What’s Great About Working For Us
- 25 days annual leave + 1 day Birthday leave
- Christmas office closure between 25 December and 1 January
- Additional one week of annual leave at 5-year anniversaries (5th, 10th, 15th, etc.)
- Volunteering day: an additional day of annual leave to volunteer for a charitable organisation
- Donation matching up to £500 per annum
- Flexible Fitness Fund – £400 per year for health and wellness activities
- Access to world-renowned art with exhibitions and exclusive guided tours
- Discretionary bonus (dependent on business and performance)
- Generous retirement plan with employer pension matching up to 5% (max 10% contribution from Christie’s)
- Private Health Insurance with no employee contribution, subsidised for family members
- Dental Insurance (may be extended at personal cost)
- Income Protection Insurance after 12 months
- Life Insurance policy from first day
- Employee Assistance Programme – counselling and personal advice
- Eyecare vouchers (annual)
- Cycle to Work scheme
- Christie’s Extras – discounts on retailers, holidays, dinners and shopping
- Seniorcare by Lottie – eldercare solution
- Family first policy
- Christie’s reserves the right to change company benefits at any time
Closing Date: Sunday 7th June
Salary: £33,000 – £35,000
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