Based in Central London and founded in 1833, this group of companies are looking for a Support Engineer to join their Support Team.
The client
They have a huge emphasis on sustainability, people development and performance. You’d be supporting 150 employees as well as helping to train up an apprentice in your team.
What will you be doing?
It’s a fairly standard Support role. You’ll be delivering IT inductions to new employees, working with third parties and helping to proactively manage onsite systems.
Documentation is currently being worked on so there’s a fair amount to get stuck into here. Then there’s your general day to day tasks of dealing with tickets as they come through (they use Teamworks and Freshdesk, though they’d be looking for you to unify this more).
There is occasional travel to their Tunbridge Wells hub so you’ll have to be comfortable with this.
Lastly, you’ll be hands on with training up the apprentice so previous experience doing so here would be a huge bonus.
The role
What experience do you need?
You’ll have at least 5 years’ experience in the Support field. They’re heavily based in Microsoft 365 and Azure, so it’s essential that you’ve worked with at least 365 technologies. If you’ve done so with Azure too, you’re in a great spot.
You’ll also have worked with third parties before. They currently use them for VoIP, Mobiles as well as having a third party helping them on IT Support. Ideally you’ll also have worked with their ticketing systems before though this isn’t a necessity. Naturally, you will have to be comfortable liaising with stakeholders due to the nature of the position.
They’re all on Windows so no Apple experience is required.
The candidate
What’s in it for me?
They’re offering up to £38K as well as a huge range of benefits, including 25 days holiday (plus bank holidays and your birthday off), free parking, life assurance, a health cash plan and gym membership discount, as well as much more.
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