The Role At NewStore, we’re building a different kind of internal IT experience – one that enables our people to do their best work from day one. We’re looking for an IT Support Technician(full-time) to join our Digital Workplace team and help us scale a seamless, secure, and people‑first approach to IT support across our global teams. In this role, you’ll support the team with day‑to‑day IT requests – like troubleshooting laptop issues, setting up new hires, and learning how to roll out new tools with guidance. You’ll play a key role in improving productivity, strengthening our internal systems, and ensuring every employee has a smooth, supported experience with technology.
What You’ll Do
- End-User Support: Provide prompt, professional support to NewStore employees with all technical questions about IT software.
- Issue Resolution: Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools).
- IT Advising: Support employees with basic guidance on hardware and software usage – while learning best practices along the way.
- Service Desk Monitoring: Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests.
- Employee Onboarding & Offboarding: Coordinate and execute IT onboarding for new hires (including account and equipment provisioning) and ensure secure offboarding.
- Equipment Management: Assist with ordering and tracking IT equipment, working alongside senior team members.
- Hardware Decommissioning: Identify and decommission non‑compliant or obsolete hardware in accordance with company policies.
What you bring (and what you’ll learn)
- Some hands‑on experience in IT support, helpdesk, or similar – through a previous role.
- Comfortable with basic troubleshooting of hardware and software issues (macOS, Jamf, Okta, G Suite, and Slack), and eager to build deeper expertise.
- Exposure to ticketing systems (e.g. Jira) is a plus, but not essential – we’ll support you in learning our tools.
- A proactive, people‑first mindset with a focus on excellent customer service.
- Strong organizational skills and attention to detail.
- Experience supporting distributed or hybrid teams is a plus.
Our Story At NewStore, we’re on a mission to create a seamless, app‑based omnichannel experience that will change the game for innovative retail brands. And guess what? We’re doing just that, by empowering brands in 40+ countries to run their entire stores on an iPhone, we’re paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience. At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas. Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.
Perks and Benefits
- Generous PTO and R&R: We prioritize your well‑being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.
- Professional Growth: We support your career development with a dedicated personal development budget and a learning‑centric environment to help you advance your skills and knowledge.
- Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity.
- Balanced Work‑Life: Our “life-friendly” working hours are designed to help you maintain a fulfilling career and a balanced personal life.
- Financial Rewards: As part of our team, you’ll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.
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