Membership Services Coordinator

Membership Services Coordinator

Riding for the Disabled Association (RDA)

Warwick, Warwickshire (Hybrid)

£27,717 per year

Full-time or part-time (37 hours per week / 26 hours per week)

Permanent

Disability

Role Purpose

The Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.

Key Responsibilities

Operational & Administrative Support

• Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.
• Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.
• Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).
• Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.
• Support with provision of data for analysis and insight.
• Administer internal systems including intranet content, document repositories and online resources.
• Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.
• Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics.

Project & Process Coordination

• Provide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.
• Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.
• Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.

Stakeholder & Customer Service

• Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.
• Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.

General

• Undertake such other duties as the line manager shall from time to time determine.
• Demonstrate the values and cultural aspirations of RDA in all work.
• Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.

Person Specification

Essential

• Strong administrative and organisational skills with experience managing multiple priorities.
• Excellent customer service and communication skills, including via phone, email and digital channels.
• High attention to detail and accuracy, particularly in data handling.
• Proven ability to deliver against deadlines and service standards.
• High computer literacy, including MS Office 365 and CRM/databases.
• Ability to use initiative, problem-solve and identify opportunities to improve processes.
• Comfortable working in a busy, multi-functional team.
• Empathy with RDA’s values, aims and approach.

Desirable

• Experience supporting governance, compliance or operational procedures.
• Experience with Salesforce, WordPress or other CRM/content systems.
• Experience managing stock, orders, or supplier relationships.
• Familiarity with training/qualification pathways or membership administration.
• Experience working with volunteers or in a volunteer-led environment.
• Understanding of disability, equestrian context or charity operations.

How to apply

To read the full job description and submit your application, please visit the link below:

Click here to apply

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