Job Title
Customer Support
Location
Canterbury. Working across Lloyds and Halifax branches within a reasonable distance.
Hours
Part‑time, 28 hours a week including Saturdays.
Salary
£20,959 per month, increasing to £21,560 after 6 months.
Working Pattern
Part‑time.
End Date
Friday 12 June 2026
What you’ll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This may include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. You will receive on‑the‑job training; calmness under pressure, adaptability and empathy are key.
What we’re looking for
- A minimum of 12 months customer service experience.
- A people person – honest, genuine, caring about helping people with their finances.
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity, and give customers confidence in the service you provide.
- A commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate, collaborating closely with colleagues to meet customers’ needs.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group we ask all new colleagues to spend a minimum of 12 months in a customer‑service role, mastering new skills, dealing with more complex needs, and earning valuable accreditations through our Skill Progression Framework. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in specialist areas including Digital, Operations, Fraud, Financial Planning, and leadership roles.
Benefits
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday (increases over time), plus bank holidays – pro‑rated for part‑time roles.
- A range of wellbeing initiatives and generous parental leave policies.
- Salaries are reviewed annually on 1April.
- A full uniform will be provided.
Diversity, Equality & Inclusion
We aim to be the leading UK business for diversity, equity and inclusion, creating an environment where everyone can thrive. We are disability confident and welcome reasonable adjustments to the recruitment process.
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