We are seeking a friendly, reliable, and motivated individual to join our multi-skilled Administration Team as a Receptionist/Administrator.
This is a varied and rewarding role that combines front-line reception duties with a range of administrative responsibilities within a busy GP practice. As the first point of contact for patients, you will provide excellent customer service while supporting the smooth day-to-day running of the practice.
The successful candidate will have strong communication and organisational skills, a positive and proactive attitude, and the ability to work effectively as part of a team. Good IT skills are essential, and experience using Microsoft Office is desirable. Previous experience in an administrative or customer-facing role is required, while experience within an NHS or healthcare setting would be advantageous.
We welcome applications from candidates seeking either full-time or part-time hours.
Part-time hours: Approximately 2432 hours per week over 3 or 4 full days.
Working hours will be discussed at interview and will fall between 8:00am and 6:30pm.
For an informal discussion about the role, please contact Emma Ager, Assistant Practice Manager, on 01223 364116 or by email at york.street@nhs.net.
Main duties of the job
To provide high-quality reception and administrative support to the Practice, helping the clinical team deliver excellent patient care and ensuring patients can access the services they need efficiently and effectively.
About us
York Street Medical Practice is a friendly and forward‑thinking GP surgery located in the heart of Cambridge, providing high-quality care to over 10,700 patients. We are proud to be a learning organisation that values teamwork, professional development, and a healthy work‑life balance. We offer a supportive and welcoming working environment where every member of staff plays an important role in delivering excellent patient care.
Job responsibilities
Main Duties and Responsibilities
The role will include, but is not limited to:
- Welcoming and assisting patients at reception and over the telephone.
- Responding to enquiries from patients, healthcare professionals, and external organisations.
- Using the practice clinical system to process prescriptions, patient registrations, appointment bookings, and a variety of administrative tasks.
- Supporting specialist administrative areas, including e‑Referrals, medical reports, patient record summarising, childhood immunisation administration, and cervical screening programmes.
- Assisting patients with enquiries relating to appointments, prescriptions, and test results.
- Scanning and accurately processing documentation into patient records.
- Processing repeat prescription requests and related enquiries.
- Registering new patients and maintaining accurate patient records.
- Supporting referral management and other patient recall systems.
- Working collaboratively with GPs, nurses, management, and the wider practice team to support service improvements and practice development.
Personal Development
- Complete all mandatory training requirements.
- Participate in ongoing learning and development opportunities.
- Maintain and develop knowledge relevant to the role.
Team Working
- Contribute positively to a supportive and collaborative team environment.
- Share knowledge and expertise with colleagues.
- Identify opportunities to improve processes and workflows to enhance efficiency and patient experience.
Health, Safety and Confidentiality
- Adhere to Practice policies relating to health and safety, infection prevention, and security.
- Undertake opening and closing procedures when required.
- Maintain strict patient confidentiality at all times in accordance with data protection and NHS guidelines.
York Street Medical Practice places great importance on teamwork and fostering positive working relationships across the organisation. Staff are encouraged to participate in team meetings and contribute to the ongoing development of the practice.
As primary care continues to evolve, new challenges and opportunities regularly arise. The successful candidate will therefore be expected to demonstrate flexibility and undertake additional duties appropriate to the role, as requested by the Senior Patient Care Co‑ordinator, Management Team, or GP Partners.
Qualifications
- GCSE Grade A to C in English and Maths
Experience
- At least one year’s experience in an administrative and customer‑facing role.
- Experience of working with the general public.
- Strong administrative and clerical skills.
- Effective communication skills, including telephone manner, interpersonal skills, active listening, and verbal communication.
- Experience using Microsoft Office applications.
- Experience working within a healthcare setting.
- Understanding of patient confidentiality and data protection principles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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