Receptionist/Administrator, Cardiology

Receptionist/Administrator, Cardiology

The closing date is 28 June 2026.

Job responsibilities

• Act as the first point of contact for all patients and visitors to the cardiology department.
• Provide administrative support for the clinical staff, including scanning of historic reports to Evolve.
• Ensure patients’ request forms are available and correctly prepared for diagnostic tests and pacing clinics.
• Book all clinical appointments and ensure correct patient and test details are entered into the booking system.
• Maintain patient confidentiality at all times.
• Handle telephone enquiries professionally and courteously, liaising with GPs and other healthcare colleagues.
• Manage and file correspondence, photocopying and record‑keeping efficiently.
• Alert clinical staff to patient delays or concerns regarding presenting conditions.
• Resolve data errors with clinical staff and identify areas for improvement.
• Retrieve and file medical records and pacing notes, ensuring proper tracking.
• Coordinate with consultants for investigation reports.
• Use initiative to resolve problems and complaints, referring to senior staff when necessary.
• Manage workload flexibly, prioritise tasks and cover for colleagues as needed.
• Assist in training new or temporary staff.
• Identify and report equipment faults promptly.

Qualifications and Experience

• English GCSE Grade C or equivalent.
• Computer literate with Microsoft Office (Word, Excel) and internet usage.
• Minimum of two years of administration experience.
• Experience working in a busy office with conflicting demands.
• Literate with Cerner / Solus.

Knowledge and Skills

• Understanding of data protection.
• Ability to work independently.
• Proficient with Microsoft Office and Windows.
• Excellent written and verbal communication skills.
• Capable of filing, scanning and carrying files.
• Ability to work extended hours.
• Knowledge of the six‑week diagnostic waiting list targets.
• Knowledge of hospital information systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to verify any previous criminal convictions.

Employer name

Ashford & St. Peter’s Hospitals NHS Foundation Trust

Address

Level 2 Clinical Measurements, St Peters Hospital

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