Customer Service Administrator

Enjoy a career, packaged with care, whilst helping protect food, people and the planet. We are a key global provider of sustainable packaging solutions.

Main Responsibilities

• Administration of key company accounts for customers with major retail brands.
• Organising the dispatch of finished goods to the end customer which will involve communication with internal and external sources.
• Provide internal support for Commercial Team.
• Co‑ordinate the reduction of finished goods holding.
• Maintain and update customer records.
• Deal efficiently with customer complaints.
• Interface with Production, Scheduling and Quality teams to monitor customer orders.
• Collating and generating internal production requirements.
• Supporting the Customer Service and Supply Chain Teams by carrying out any administrative duties.
• Collate weekly reports using Excel to support business requirements.
• To adhere to the Health and Safety policy, following all company policies and procedures that have been put in place to ensure your welfare and that of others.
• Being mindful that the Health, Safety and Wellbeing at work is everyone’s responsibility.
• Assist in the administration of On Time and In Full Deliveries Tracker.
• Assist in the administration of customer satisfaction measurement.
• Attend customer off‑site visits when necessary.
• Liase with multiple supply chain stakeholders.

Join us. Help protect food, people and the planet.

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