The role
The Tenancy Sustainment and Floating Support Officer will deliver high‑quality, person‑centred support to individuals who are vulnerable and/or have complex needs across the Cheshire East borough. The role supports customers living within both supported accommodation and their own independent tenancies, helping them develop the skills, confidence and stability needed to maintain safe and secure housing. The role is based within the Cheshire East South Borough/community; the successful candidate will be expected to attend the Head Office in Stoke‑on‑Trent each Friday.
What you’ll do
- Complete inductions, risk assessments and personalised support plans tailored to individual needs.
- Support customers with wellbeing, budgeting, benefits and move‑on housing to build independence.
- Help customers develop the skills and confidence needed to successfully manage their own home.
- Maintain safe, well‑managed properties by carrying out regular health and safety checks and accurate administration.
- Manage a caseload effectively while working with support networks, services and the local community to achieve positive outcomes.
Who you are
- GCSE level education or equivalent, with experience in a similar or transferable sector, ideally supporting customers with complex needs.
- Strong communication skills with a clear understanding of excellent customer service in a support‑based environment.
- Confident IT skills, including Microsoft Word and Excel, with experience in administrative and financial processes such as invoices, expenses and benefits applications.
- Ability to manage multiple priorities, solve problems and work effectively under pressure in fast‑paced environments.
- Full UK driving licence with access to a vehicle.
- Willingness to undergo an enhanced DBS check.
Benefits
- A range of discounts at many high‑street retailers and well‑known brands.
- Discounted gym membership at our head office and access to our cycle‑to‑work scheme – save money on bikes and equipment.
- Flexible working to help you manage your work‑life balance.
- Annual leave purchase scheme with two chances to join and boost your annual leave; you will also be entitled to time off for public holidays or paid days to take flexibly.
- All staff receive ‘My Day’ – you can use it for anything that really matters to you.
- Commitment to learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
- Cycle‑to‑work scheme to keep fit and save money – purchase bikes and equipment through your salary and save on tax and national insurance contributions.
- Employee Assistance Programme providing free 24‑hour phone counselling, health advice, legal advice, 365 days a year and face‑to‑face counselling options.
- Occupational Health services, including free eye tests and flu vaccinations.
We are an equal‑opportunity employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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