Food Technical Assistant

As we look ahead to a busy expansion plan across the country, we are looking for a Technical Assistant to join the team. The role will sit in the QA/Technical department, whilst helping maintain the highest standards of food safety and compliance. This is a unique opportunity to work across both departments, developing new skills and contributing to our success.

Candidate Profile

• Excellent English reading and writing skills.
• Attention to detail and high level of accuracy.
• Strong computer literacy – e.g. Word, Excel, PowerPoint, Outlook & Teams – ability to create documents, tables, graphs & work in spreadsheets (including formulas)
• Excellent organisational skills and the ability to work on multiple projects simultaneously.
• At least 1 years’ relevant experience working within food production within a technical or quality role, can be through a placement
• Degree qualified in food science or equivalent
• Food Safety Level 2 Qualification
• Qualification in HACCP
• Previous experience of using online specification systems
• Working knowledge of Allergen Management and Labelling/Artwork
• Previous experience of using retailer specification systems
• Uses initiative to complete tasks independently.
• Proactive, with strong problem‑solving skills.
• A passion for the Tim Hortons brand.
• Sound communication, being confident with internal + external stakeholders.

Job Responsibilities

• Generate and update allergen & nutrition data for finished products.
• Maintain information on RBI spec portal. Keep up to date with correct suppliers and ingredients.
• Liaising with suppliers to ensure technical information is completed to the correct standard.
• Proofread technical documents i.e. specifications & artwork to ensure accuracy.
• Manage complaints, maintain the log, identify and investigate the root cause for any non‑conformances and complaints with suppliers and restaurants, trend analysis, send out complaints data.
• Write weekly complaints/quality report, published in our Tim’s Memo Mailer.
• Support operations in investigating and responding to customer complaints.
• Create product/raw material documentation in Word, Excel, PowerPoint and using online systems.
• Update databases and website information e.g. maintain the products on the TH website.
• Answer internal and external technical queries.
• Support on training programs, health and safety and food safety practices.
• Work with L&D and Operations in restaurants to create and improve Ops procedures.
• Update and maintain products on the RBI system.
• Support the conducting of taste panels, trials and reporting of results.
• Establish robust QAS documents with supplier.
• Maintain supplier contact information.
• Document control.
• Generate new documents for HACCP and Quality Manual.
• Coordinate yearly swabbing exercise, reporting of results and corrective actions.

Department administration (as required):

• Support the departments with daily maintenance of all related data and working documents.
• Writing procedures and preparing presentations.
• Prepare and send samples.
• Arrange couriers.
• Arrange lab tests.
• Any other duties as reasonably requested by the business which may not be part of your day‑to‑day role.

Role location

• The role is full‑time and permanent, and is office‑based in Wolverhampton, at WV11 1XR.
• Candidate will be required to travel to our restaurant locations across the UK as required.

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