Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Why work with us?
£27,976.00 annual salary. Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based). Cut down on daily expenses – less spent on travel, lunches and workwear. Ideal for maintaining a work life balance while still being part of a team.
Perks at Work
- Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts, Podcast, Wellbeing Resources, Webinars, access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eye Care Support Voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer‑A‑Friend earns up to £1,200
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Details
Start date: Various start dates from June 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time – 40 hrs per week – hours worked between 07:00 and 23:00.
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Must provide physical documentation to evidence last 2 years employment history and last 5 years address history.
After successful completion of an assessment, an interview via Teams will take place.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you’ll do
- Conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
- Hone organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
- Support the bank’s way of working to help as many customers as possible.
- Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolve complaints and errors quickly and make sure the relationship with the customer is fully restored.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
Skills You’ll Need
- Experience working in a customer service environment and managing relationships with customers.
- Excellent organisational and time‑management skills to meet performance measures and customer needs.
Values We Look For
- Process Excellence – striving to improve work quality.
- Collaboration – working well as a team player.
- Communication – speaking and writing clearly and confidently.
- Emotional Intelligence – empathising, being kind, and good with others.
- Open‑Mindedness – openness to different ways of thinking and new ideas.
- Critical Thinking – logical decision making.
- Solution Orientation – forward‑thinking mindset focused on resolving challenges.
- Entrepreneurship – taking ownership, self‑driven, and proactive.
Additional Requirements
- Excellent communication skills, both verbal and written.
- Background working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- Customer‑focused attitude.
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