We are actively searching for a experienced and highly organised individual in Ireland to join our fleet service team.
Josh Kernohan, Operations Manager
Department: Fleet
Project Location(s): Northern Ireland
- Job Title: Fleet Service Coordinator
- Type:Full-Time
- Working Hours:Mon-Fri 08:30-17:00
- Location:Hybrid/Belfast
Job Description
We are seeking a motivated and organised Field Service Coordinator to join our team. The Field Service Coordinator will play a crucial role in ensuring the efficient and effective deployment of our field service technicians. This role involves coordinating and scheduling service assignments, optimising technician routes, and maintaining a strong focus on customer satisfaction. The Field Service Coordinator will serve as a key point of contact between our clients and our field service team.
Key Responsibilities
New Customer Onboarding: Assist in onboarding new customers and coordinate new projects to ensure a smooth transition.
Project Review: Monitor installation progress to ensure it aligns with target completion dates and make necessary adjustments to meet agreed-upon deadlines while assisting the project coordinator in delivering to the customer.
Service Scheduling: Efficiently schedule and assign field service technicians to service calls and installations, considering location, urgency, and technician skill sets.
Customer Communication: Act as the main customer contact, providing service appointment updates, technician arrival information, and addressing inquiries or concerns. Collaborate with customers to assess job requirements and vehicle availability, ensuring a smooth service experience.
Enhance Engineer Productivity and Team Collaboration: Optimise technician routes to minimise travel time, reduce fuel costs, and increase service efficiency, while closely collaborating with the engineering team for efficient service delivery.
What you’ll need to succeed
- Previous experience from a similar role or industry experience (telematics, vehicle cctv, motor trade)
- Geographic knowledge of NI & ROI
- Strong organisational and multitasking skills with a keen attention to detail.
- Excellent communication and customer service skills.
- Proficiency in using scheduling and dispatch software or tools.
- Ability to work effectively in a fast-paced, dynamic environment.
- Problem‑solving skills and the ability to make quick, informed decisions.
- Display a strong desire and ability to adapt to changing situations and challenges in a dynamic work environment.
What you will get in return
- Career progression and training opportunities.
- Staff appreciation days.
- Company pension.
- 30 days of annual leave.
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