Operations Administrator

Newark-based, Full Time, Permanent position. £27,000 per annum plus Benefits.

Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Administrator. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems.

Responsibilities

• Handling incoming enquiries
• Supporting tickets and amending details
• Responding to customer requests
• Loading data with excellent attention to detail (Excel skills required)
• Working closely with other departments including Finance, IT, Business Development and Marketing
• Creating and maintaining excellent customer relationships
• Keeping CRM up to date and accurate
• Handling customer complaints

Qualifications

• Exceptional attention to detail
• Previous experience of Microsoft Office (particularly Excel)
• Ability to learn multiple bespoke systems (training provided)
• Excellent communication skills
• Experience within a similar Customer Service position would be advantageous
• The ideal Operations Administrator will be required to use MS Excel to a high level – VLOOKUP’s and data manipulation knowledge is required

Benefits

• 28 days annual leave (inclusive of Bank Holidays) to increase with length of service
• Subsidised café on site
• Bonus day off for your birthday
• Critical Illness cover
• Life Insurance
• Personal Health Insurance
• Bonus day off for Christmas shopping
• Free on-site parking
• Casual office

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