IT Service Desk Technician

Birmingham Newman University is seeking a part-time IT Service Desk Technician to work on Mondays and Tuesdays.

Responsibilities

• Provide first‑line support on the busy IT Service Desk.
• Answer and log calls, and handle face‑to‑face queries from staff, students, and visitors.
• Manage call logging and email systems.
• Escalate issues to appropriate colleagues.

Qualifications

• Experience in a customer‑facing role with strong communication skills at all levels.
• Excellent IT skills, including Microsoft 365, Teams, OneDrive, SharePoint, and email.
• Willingness to learn and develop additional IT skills.

Benefits

• 35 days annual leave plus bank holidays (pro‑rata for part‑time posts).
• Pension scheme.
• Chaplaincy and spiritual care.
• Library services.
• Free on‑site parking.
• Discounted travel scheme.
• Cycle‑to‑work scheme.
• Employee assistance programme.
• Occupational health and counselling services.
• Staff development opportunities.

Birmingham Newman University is an Equal Opportunity Employer.

Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.

#J-18808-Ljbffr…