Company Description
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we are so much more – expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients and improve the public’s everyday experience of travel and parking.
Position
Customer Service Advisor – 3 month Fixed Term Contract.You will join our fast-paced contact centre team, assisting customers with parking permit solutions. This role handles inbound phone calls and administrative duties, requiring excellent service over the phone and in writing.
Responsibilities
- Serve as the first line of support for customer contact via telephone and email.
- Assist all customers with resolution of their car parking permit queries.
- Provide exceptional customer service at all times.
- Ensure the quality of work is generated to the highest standard.
- Adhere to the IPC Code of Practice, internal policies and procedures at all times.
Qualifications
- Experience within a fast-paced, dynamic role.
- Customer service experience in a call centre (inbound or outbound).
- Organised and efficient with office administration – keeping the database up to date at all times and responding professionally to customers.
- Availability for a 3 month Fixed Term Contract.
- Successful completion of a DBS check.
Salary
£26,436.80 per annum, pro‑rata (≈ £12.71 per hour).
Hours
40 per week; Monday – Friday 9am – 5.30pm.
Location
Lancing.
Duration
3 month Fixed‑Term Contract.
Additional Information
- Our selection process is as follows: Application – Competency Based Interview.
- Free onsite parking.
- Smart casual office dress code.
- Must be able to legally live and work in the UK.
- The postholder may be required to travel to external meetings on occasion by the most effective means available.
- If you need this job advert in an alternative format or have any questions, please contact recruitment@agenagroup.com.
Benefits
- Discounts on gym memberships, travel bookings, high street vouchers and days out via the Enjoy Benefits platform.
- Technology benefits.
- Wellness benefits.
- Health Care plans.
- Car Lease benefits.
- Incremental holiday increases to recognise long service.
- 2 volunteering days a year.
- Training, learning & development, and apprenticeship options throughout your career.
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Cycle-to-work scheme.
- EV Charging points at office locations.
- Regular team/company socials including breakfasts for charity, social drinks, book clubs, environmental initiatives and lunch and learns.
- Certified Carbon Neutral and holder of ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
- A Mindful Employer committed to supporting mental health at work.
- The Agena Group is proud to be part of the Disability Confident scheme and is committed to providing an inclusive, barrier‑free recruitment process, including reasonable adjustments for neuro‑diverse applicants or those with a disability or long‑term condition.
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