Order Processor and Customer Service Representative. Job in Staveley LilyLifestyle Jobs

Location: StaveleyHours: 3 days per week8:30am to 5:00pm and 8:30am to 1:00pmSalary: £12.71 per hour plus annual bonus

The successful candidate will join a friendly and supportive team in a varied role combining customer service, order processing, telesales, and client relationship management.

Key Responsibilities

• Handling inbound and outbound customer calls professionally and efficiently
• Processing customer orders accurately and within required timescales
• Building and maintaining strong relationships with catering and hospitality clients
• Contacting new, existing, and lapsed customers to promote food products and services
• Providing a high level of customer service and account support
• Creating engaging content and short promotional videos for WhatsApp and app-based customer communications
• Supporting social media activity to increase customer engagement and brand visibility
• Working closely with the wider sales team to support business growth

Candidate Requirements

• Previous experience within catering, hospitality, food service, or food sales
• Excellent communication and customer service skills
• Confident and professional telephone manner
• Comfortable making outbound sales calls and developing client relationships
• Good attention to detail and organisational skills
• Basic social media knowledge and confidence creating simple video content
• Positive attitude with the ability to work within a fast-paced environment

What s on Offer

• Part-time daytime hours offering improved work-life balance
• Competitive hourly rate plus annual bonusSupportive and friendly working environment
• Opportunity to develop a long-term career within food sales and customer service

This role would suit candidates from hospitality or catering backgrounds looking to move away from shift work and into a professional office-based role within the food industry.

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