Control Room Operator

Control Room Operator

Mitie – 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY

Hours

42 hours per week, 4 on / 4 off shift pattern, 7am–7pm (days only)

Salary

£13.54 per hour

Key Benefits

• A competitive salary
• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• Benefits such as online GP services, cycle‑to‑work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Free on‑site parking

Main Duties

• Managing alerts from high‑value vehicles and communicating them to owners.
• Handling incoming and outgoing telephone calls to clients.
• Utilising software to ensure compliance standards are met.
• Working as part of a team liaising with different clients nationally.
• Maintaining confidentiality and professionalism when handling client information.
• Following correct procedures for incident reporting and real‑time monitoring of vehicles.
• Communicating effectively with team members, others in the business and clients.
• Carrying out work safely and diligently and complying with all Health & Safety policies and procedures.
• Undertaking additional duties as required by management.
• Complying with ISO 27001 standards and procedures.
• Meeting individually set KPIs.
• Keeping up to date with system information, changes and updates.
• Working on a number of systems unique to the contract (full training provided).

What We Are Looking For

• Excellent interpersonal and communication skills.
• Ability to work on own initiative and as part of a team.
• Capacity to work in a fast‑paced environment and manage workload to meet deadlines.
• A willingness to learn, develop and show a high level of commitment and professionalism.
• Knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.

Desired Experience

• Experience in a professional office environment communicating with clients.
• Ability to work autonomously to meet KPIs.
• Customer service experience including phone calls.

Essential

• Applicants must have a 5‑year checkable history.
• Must successfully pass a PSNI check as per BS5979 and BS7858 screening standards.

Please Note

We do not accept applications from individuals who have been unsuccessful at interview for the same grade role within the past 6 months.

Equal Opportunity Statement

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need reasonable adjustments during the recruitment process, please let us know.

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