Work Pattern
- Week 1: Sunday 10:00-16:30, Thursday 10:00-16:30
- Week 2: Sunday 10:00-16:30, Friday 10:00-16:30
About the Role
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you will play a vital frontline role in delivering style advice and five-star service. This is more than a retail job – it’s a chance to be part of our transformation and to thrive in a fast-paced environment.
Key Responsibilities
- Provide style advice and sell fashion items while driving sales and growing market share.
- Represent M&S as a confident brand ambassador, supporting customers in discovering on‑trend products.
- Operate efficiently in a high‑demand setting, maintaining speed and accuracy under pressure.
- Use digital tools such as the Sparks App and in‑store devices to enhance the customer experience.
- Uphold high standards of service and store presentation at all times.
- Contribute to a positive store environment and collaborate with team members.
- Adapt quickly to changing needs and work flexibly to meet new challenges.
Desired Qualities
- Passionate and fashion‑forward with a drive for sales.
- Resilient, confident, and a team player with positive energy.
- Digitally savvy and able to use technology to support customers.
- Flexible and ready to meet where the business needs you.
Ready for the frontline of fashion retail? Take your marks and apply today.
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