Please Note: We are unable to provide sponsorship for this position
Do you thrive in a fast-paced or customer service environment? Are you confident handling high volumes of calls while delivering excellent customer care? If so, we’d love to hear from you.
We’re looking for a Booking Coordinator to join our busy and friendly Central Booking Team. In this role, you’ll provide a professional and efficient booking service for patients and clinical teams, ensuring every patient receives a positive experience.
Using multiple IT systems (including ERS and Lorenzo – training provided), you’ll manage patient referrals and appointment bookings, helping guide patients through their care pathway from initial referral to follow-up appointments or surgery.
Working Hours
- Monday – Thursday: 08:00 – 18:00
- Friday: 08:00 – 17:30
Join a supportive, team-focused department where colleagues work together to deliver an outstanding service for patients.
Main duties of the job
- Has experience in a busy call centre, customer care, or high-volume administrative environment
- Is confident handling calls and communicating clearly with patients and colleagues
- Can prioritise tasks and meet deadlines in a fast-moving team
- Works well both independently and as part of a supportive team
Person Specification
Education Qualifications & Training
- GCSE grade C/4 in English Language and Maths
Experience
- Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
- Experience working in an administrative environment
- Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
- Experience in customer / patient contact
- Recent experience within the NHS
Knowledge & Skills
- Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
- Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.
- Existing knowledge of patient administration processes used within the NHS
- Existing knowledge of NHS policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary
£25,760 to £27,476 a year per annum pro rata if part time.
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