Are you passionate about delivering exceptional wellness experiences and managing high-performing fitness teams? At Champneys, we’re looking for a Wellbeing & Fitness Manager who thrives in a fast-paced, guest-focused environment and is motivated to deliver excellence across every touchpoint.
The Role
As Wellbeing & Fitness Manager, you will take full responsibility for the day-to-day management of the fitness operation, ensuring exceptional service delivery, strong team performance, and an outstanding guest and member experience.
You will manage a vibrant programme of 80+ weekly classes, oversee personal training delivery, and ensure your team operates to the highest professional and safety standards.
Key Responsibilities
Team Management & Performance
- Managing and developing a high-performing fitness team
- Driving accountability and performance against business goals
- Delivering training, coaching, and ongoing development
Commercial & Operational Delivery
- Executing the business plan to achieve performance and revenue targets
- Managing membership retention and enhancing the member experience
Guest Experience
- Ensuring exceptional service standards across all fitness and wellbeing touchpoints
- Delivering and managing personal training sessions and fitness programmes
- Actively engaging with members to drive satisfaction and retention
Fitness Delivery
Managing and teaching a varied class programme including:
- Aqua
- Compliance & Standards
- Maintaining strict adherence to health & safety and operational procedures
- Ensuring all systems, processes, and compliance requirements are met
What Success Looks Like
- Strong team engagement and performance
- High member satisfaction and retention
- Growth in personal training revenue and class attendance
- Consistent operational excellence and compliance
About You
- Experienced in managing fitness or wellbeing operations
- Passionate about health, fitness, and guest experience
- Strong people manager with a coaching and development mindset
- Commercially aware with the ability to drive performance
- Confident delivering fitness classes and personal training
- Honesty & Integrity
- Teamwork – Winning Together
- Strong Work Ethic & Can-Do Attitude
- Commitment to Growth
- Ownership & Accountability
Benefits
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking (Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only).
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