Family support worker

We have an exciting opportunity to join our dynamic and passionate team at HMP Wayland as a Family Support Worker. This role requires you to support the families of those we support in our care.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented.

Responsibilities

• Assess the needs of family members by completing a comprehensive assessment and, together with the family member, creating a SMART care plan.
• Facilitate family days for those you support.
• Deliver group interventions for the clients you work with.
• Work with clients to deliver tailored interventions around family relationships and relationship building.
• Deliver effective care‑planned support to offenders using appropriate models, interventions, and approaches tailored to meet the individual needs of the client group.
• Promote and develop the service.

Working hours

Monday to Friday, 08:00‑16:00 (37.5 hours per week).

Qualifications

• Previous experience working within rehabilitation, treatment, and re‑offending prevention services.
• Relevant experience in health and social care, ideally within problematic substance use, mental health, or a comparable field.
• Evidence of effective partnership working and the ability to network for the benefit of clients and the service.
• Evidence of managing a busy caseload or tasks with excellent organisational skills.
• Proficiency in Microsoft Outlook, Word, and familiarity with database management systems.
• Excellent communication skills, both written and verbal.
• Understanding of complex issues presented by people entering custody.
• Determined, with a drive to succeed and a willingness to learn.
• Passionate and enthusiastic about making a real difference to the lives of people we support.

Salary and Benefits

• Starting salary of £26,298, potential rising to £28,000 in line with our yearly appraisal process.
• 25 days of annual leave (plus bank holidays), increasing by one day per year up to a maximum of 30 days.
• Season ticket loan, pension scheme, and life assurance.
• Occupational sick pay, eye‑care vouchers, and regular wellbeing talks and activities.
• Continuous training and career development via PXL, our dedicated learning management system.
• 24/7 Employee Assistance Programme, including telephone and online access.

Disability Confident

We are committed to creating an inclusive working environment where everyone is free to themselves and we ensure equity of opportunity.

Additional Requirements

Mandatory prison security clearance and vaccination status must be recorded where necessary.

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