Position
Reception Team Member – Castle Hotel, Windsor – £26,650.00 per annum and superb benefits.
Start Date
May 2026
About the Hotel
The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle. Positioned as The Original Local, we combine deep local knowledge with warm, confident hospitality for guests worldwide.
We are undergoing significant investment, including newly refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce. As part of Sir Richard Sutton Ltd, a family‑owned business, we offer opportunities to grow within an organisation committed to excellence, people development and building a beautiful legacy.
About The Role
We are seeking a friendly, professional, and customer‑focused individual to join our team as a Reception Team Member. As the first point of contact for our guests, you will play a vital role in creating a welcoming and positive experience. Working with the team, you will provide a warm welcome to all hotel guests.
Responsibilities include:
- Welcoming guests and managing front‑desk operations.
- Handling reservations, check‑ins and check‑outs efficiently.
- Providing information on hotel services and local attractions.
- Maintaining accurate records using the hotel PMS.
- Ensuring immaculate personal presentation and maintaining professional etiquette.
Qualifications
- Friendly, professional, customer‑focused demeanor.
- Strong communication skills and ability to work under pressure.
- Immaculate personal presentation.
- Prior experience in hotel reception (preferred at four or five‑star level).
- Familiarity with a hotel PMS (advantageous).
Benefits
- Free and discounted hotel breaks – free break of one or two days in any Sutton Hotel Collection hotel within 12 months, and discounted stays for family and friends.
- Heka benefits platform – £150 credit from day one for wellness products and services.
- Salary sacrifice schemes including cycle‑to‑work, tech and electric vehicles (T&Cs apply).
- Enhanced maternity and paternity leave (26 weeks at 90% for expectant mothers, four weeks at 90% for fathers).
- Loyalty awards and annual social and celebration events.
- Learning and development – extensive training opportunities.
- Wisdom Wellbeing – confidential counselling, up‑to‑date information, support and advice.
- Subsidised learning courses – contribution to courses of your choice.
- Free nutritious meals on duty, complimentary on‑site parking where available, and bespoke uniforms where appropriate.
EEO Statement
We are an inclusive, diverse and equal opportunity employer.
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