Job Description
Healthy outcomes start with positive patient experiences.
- 38.5 Hours / 4 on 4 off rolling rota / 08:00-20:00
- £14.64 per hour
- Employee recognition scheme / Flexible Benefits / Blue Light Card / Perks
- Holidays
- Location is Royal Stoke Hospital
Job Introduction
You care for our patients. We care for your career.
As a Patient Catering Supervisor at Sodexo, based at Royal Stoke Hospital, you’ll take the lead in delivering high-quality catering services in a dynamic healthcare environment. You’ll be an inspiring leader, capable of motivating your team in a fast-paced setting while maintaining a sharp eye for detail. With strong communication and organisational skills, you’ll help us put people at the heart of everything we do – delivering outstanding service to patients, staff, and visitors alike. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.
What you’ll do:
- Communicate effectively with colleagues to support daily duties and catering service delivery
- Use computer systems for payroll, ordering, and management tasks
- Complete and oversee all required daily and weekly documentation
- Follow established procedures and elevate issues to management when necessary
- Supervise, train, and ensure front‑line staff adhere to working standards
- Manage stock through ordering and control in line with company policy
- Handle customer queries and complaints professionally
- Ensure adequate staffing, maintain rotas, and uphold health & safety and allergen management practices
What you bring:
- Emotional Resilience
- Understanding of Customer Care
- Ability to listen and have good communication skills
- Adaptable and self‑motivated
- Understanding of Health and Safety
- Ability to work under pressure
- Be able to work as part of a team
- To act on their own initiative and adapt quickly to change
- Supervise a diverse team without discrimination
What we offer:
Working at Sodexo isn’t just a job – it’s a chance to make a difference every day. You’ll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & wellbeing app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial wellbeing resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment
- Competitive pay
Inclusive Employer Statement
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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