Customer Delivery Driver – Ashford Crooksfoot Extra

Job Overview

Our Customer Delivery Driver role offers a minimum of 16 guaranteed hours per week, with the option to work fewer hours (minimum of 12). The starting hourly pay is £14.18, increasing to £15.45 for stores inside the M25. Additional payments may apply depending on location.

Availability Window

Tue 12:45:00–22:45:00; Thu 12:45:00–22:45:00; Fri 17:45:00–22:45:00; Sat 12:45:00–22:45:00.

Your contracted hours will be scheduled within these availability windows, and you will receive three weeks’ notice of each shift.

Responsibilities

• Ensure the van and trays are clean and tidy.
• Maintain the back yard clean, tidy, and clear of rubbish, picking up litter as needed.
• Wash trays as part of the tray wash process.
• Load the van as required and check the vehicle for roadworthiness.
• Communicate with customers about changes to orders, including short‑code items and substitutions, and offer refunds when appropriate.
• Treat products and deliveries as if they were your own.
• Inform the customer that no additional charge will apply for substitutions.
• Deliver during the customer’s agreed time slot.
• Call the customer before arriving if early.
• Call the store or centre if running 30 minutes or more late.
• Build relationships with colleagues to create team spirit, working together to ensure the store serves customers well.
• Remain warm and welcoming in interactions, taking time to understand customers and say thank you.
• Respond quickly to changing customer needs and embrace change within the store.
• Demonstrate energy and drive to deliver beyond expectations.
• Share ideas with managers and colleagues on how to improve the store for customers.

Qualifications

• Valid UK/EU/EEA driving licence (full or automatic) held for at least 12 months with no more than 3 penalty points.

Eligibility

Only individuals who have passed the school leaver’s age may apply. Applicants must be at least 18 years old if the role requires working before 6:15 am, after 9:45 pm, or in areas such as warehousing, alcohol, counters, bakery, or driving.

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