Customer Delivery Driver – Edinburgh Hermiston

Availability Window

Days From time To time Sun 07:00:00 13:00:00 Mon 07:00:00 19:00:00 Tue 13:00:00 23:00:00 Wed 13:00:00 23:00:00

Pay & Hours

Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week, and you could work fewer hours (to a minimum of 12).

Responsibilities

• Ensure the van and trays used are clean and kept tidy/organised.
• Leave the back yard clean, tidy and clear of rubbish, and pick up litter when seen.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking the van for roadworthiness.
• Talk to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were your own.
• Explain to the customer that they will not be charged any more for their substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving at their property if early.
• Call the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you.”
• Act quickly to respond to the changing needs of our customers and embrace change within the store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
• Share ideas with your Manager and other colleagues on how we can improve the store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Eligibility

Applicants must be at least 18 years old.

We only recruit individuals who have passed the school leaver’s age. Some roles may require working before 6:15 am or after 9:45 pm or in certain areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles; age accordingly.

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