Overnight Front Desk & Security Lead

Benefits

• Complimentary access to our health club, group exercise classes, and golf facilities.
• Bonus holiday days to reward long tenure – because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• Wagestream, offering financial flexibility.
• Free parking.
• Uniform provided.

The Role

We are looking for a dependable and detail-oriented Night Porter to manage our front-desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night.

Responsibilities

• Manage late check‑ins, early check‑outs, and reconcile charges from the previous day.
• Responsible for the security of the hotel and its guests.
• Ensure smooth communication with guests and team members through the portable phone.
• Monitor key handling, turn off lights in unoccupied rooms, and assist guests with any needs.
• Oversee night‑time cleaning operations to ensure all areas are prepared for the following day.
• Balance financial accounts and report any maintenance issues.
• Be prepared to manage emergency situations when needed.

Experience & Skills Required

• Experience of comparable work in a hotel/hospitality environment preferred.

Schedule

• We operate a 7‑days a week business, including weekends and holidays as required.
• Shift type: Overnight, ensuring a smooth and secure operation during the night hours.

Embracing You

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself – we like it that way!

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