Job Purpose
The purpose of the role is to provide an efficient, effective and flexible comprehensive recovery service to recover income for Rent, Former Tenancy Arrears, Legal Expenses, and any other income due to the Council in conjunction with the Council’s Debt Collection and Sheriff Officer Services. The role includes regular work at weekends and outside normal hours to maximise engagement and requires close collaboration with Corporate Debt Recovery Officers to support effective tenancy sustainment. Officers will seek to assist tenants with potential benefit applications and make affordable arrangements for rent arrears.
Location & Duration
Location: Aberdeen City, Scotland, United Kingdom.
Duration: Fixed Term, Full Time.
Roles that require PVG Membership
With effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 10 and above (currently £30,030 per annum / £16.50 per hour). The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non‑members, and this cost will be deducted from an employee’s first full month’s salary payment.
Minimum Requirements
- Must have a clean and current UK Driving License
- Strong written and numeracy skills, such as National Certificate in English and Maths or an equivalent qualification
Skills and Attributes
- An ability to understand and apply complex regulations
- Using a variety of ICT software packages
- Proven organisational skills
- Proven communication skills
- Proven attention to detail and high levels of accuracy
- An ability to work both co-operatively and independently
- A focus on delivering excellent customer service and ability to engage positively with individuals who are vulnerable or in conflict with the jobholder
- An ability to proactively resolve problems at the earliest opportunity
- Comply with GDPR, ICT and Health and Safety
Flexible Working
We are happy to talk flexible working and offer flexible working for most roles in the organisation, meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as well as the organisation.
Disability Confident
We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, please contact Recruitment@aberdeencity.gov.uk for assistance and information on reasonable adjustments.
Armed Forces
We are a forces‑friendly employer and have a specific email, armedforces@aberdeencity.gov.uk, for those in the forces, those who have left the forces, as well as their partners, spouses and families. We can answer questions about jobs, selection process, and employee support provisions.
Guaranteed Interview Scheme
- Have a disability as defined by the Equality Act 2010 (all jobs)
- Looked after young people, those that are in continuing care or a care leaver up to the age of 29 (all jobs)
- Aged 16‑24 and live in Aberdeen City or have been to an Aberdeen City Council school and applying for a Modern Apprenticeship (except Trades apprenticeships)
- Have done a Foundation Apprenticeship with Aberdeen City Council and applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
- A New Scots aged 16‑24 applying for any apprenticeships
Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.
Equal Opportunities
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.
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