Your new company
This is an exciting opportunity to join a respected organisation that investigates complaints, systemic issues, and councillor conduct, making a positive difference to people and public services in Northern Ireland.
Your new role
As an Investigating Officer, you will work within a specialist teamYou will:
- Investigate complaints and systemic issues impartially and in line with legislation
- Analyse large volumes of sensitive information and prepare detailed reports
- Communicate effectively with service users, public bodies, and stakeholders
- Manage a complex caseload, meeting deadlines and performance targets
- Make evidence-based recommendations to improve public services
This is a challenging and rewarding role where your work will directly influence service standards and outcomes for the public.
What you’ll need to succeedEducated to degree level (or equivalent) AND a minimum of 2 years’ relevant work experience in collecting and analysing information to arrive at evidence based, written conclusionsORA minimum of 4 years’ relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.AND
- Strong analytical skills and the ability to use sound and balanced judgement to support well-reasoned and appropriate decisions
- Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements
- Excellent written communication skills with the ability to present and analyse evidence, and effectively communicate findings through letters and reports.
- Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales
- Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy
- Experience of carrying out challenging interviews to gather information
What you’ll get in return
- Hybrid working opportunities
- Immediate start
- Belfast City Centre office
- £20.72 per hour
- Role to September with possible extension
What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Skills:Investigations Communication Stakeholders
Benefits:£20.72 per hour
WHJS1_NI
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