Café Manager- 40 hour contract- 8am-4pm Mon-Fri + Match Days
Are you the right candidate for this opportunity Make sure to read the full description below.
St. Andrew’s @ Knighthead Park Birmingham City Football ClubLevy UK + IrelandWe’re Looking for More Than a Café ManagerAt Levy UK + Ireland, we believe great hospitality creates places where people want to be.
We’re looking for an exceptional Café Manager to lead the day-to-day operation of an exciting new social café space at St. Andrew’s @ Knighthead Park, home of Birmingham City Football Club.
This isn’t a traditional café. It’s a destination designed to bring people together – a welcoming environment that serves as a workplace café, informal meeting space, social hub, hospitality touchpoint and vibrant matchday destination.
As Café Manager, you’ll play a pivotal role in shaping the culture, atmosphere and experience of the space. You’ll create an environment where guests feel welcomed, teams feel inspired and every interaction reflects the very best of hospitality.
We’re looking for someone who combines strong commercial awareness and operational excellence with genuine warmth, energy and pride in what they do.
Simply put, we’re looking for someone who will treat this space as if it were their own.
The OpportunityReporting into the Levy leadership team, you’ll lead all aspects of the café’s daily operation, working collaboratively with Birmingham City Football Club and key stakeholders across Operations, Commercial, Marketing and People teams.
You’ll be responsible for delivering an outstanding guest experience, developing a high-performing team and ensuring the venue continues to evolve as part of Birmingham City Football Club’s exciting long-term transformation.
This is a unique opportunity to help shape a new hospitality concept from the ground up.
What You’ll Be DoingLeading the OperationYou’ll take ownership of the day-to-day running of the café, ensuring every part of the guest journey feels seamless, welcoming and consistently high quality.
You’ll:Lead daily café operations and service deliveryCreate a space that feels vibrant, welcoming and well-presented at all timesDrive excellence across opening, service and closing routinesMaintain exceptional food, coffee and grab-and-go standardsManage peak service periods with confidence and efficiencySupport operational adaptations for matchdays and special eventsWork closely with club teams and partners to ensure a consistently excellent experience across the venueCreating a Great Place to WorkGreat hospitality starts with great people.
You’ll recruit, develop and inspire a passionate front-of-house team, creating a culture built on trust, collaboration and pride.
You’ll:Recruit, train and develop talented team membersFoster a positive, inclusive and people-first cultureDeliver engaging onboarding, coaching and development programmesSupport succession planning and career progressionSet clear expectations around service, standards and behavioursLead by example through visibility, energy and professionalism
We’re not looking for scripted service.
We’re looking for authenticity, personality and people who genuinely care.Delivering Outstanding Guest ExperiencesYou’ll create a space where guests, colleagues and visitors genuinely enjoy spending time.
You’ll:Build strong relationships with regular guests and stakeholdersChampion proactive hospitality and personalised serviceResolve feedback positively and professionallyContinuously seek opportunities to improve the guest experienceCreate an atmosphere that reflects the energy and ambition of Birmingham City Football ClubDriving Commercial SuccessYou’ll understand that great hospitality and strong commercial performance go hand in hand.
You’ll:Support delivery of sales, profitability and spend-per-head targetsAnalyse customer trends and product performanceCollaborate on the development of the offer and customer journeyMaintain exceptional merchandising and presentation standardsDrive repeat visits, loyalty and engagementSupport promotional activity, activations and seasonal campaigns
You’ll think about the venue as a business, not simply a café.Maintaining StandardsYou’ll ensure operational excellence while preserving the warmth and personality that make great hospitality experiences memorable.
You’ll:Maintain compliance across food safety, health & safety and allergen managementUphold cleanliness, licensing and brand standardsManage stock control and operational administration effectivelyEnsure strong operational discipline and accountability throughout the venueAbout YouWe’re looking for someone who brings:Experience leading premium café, hospitality or food-led environmentsStrong commercial awareness and operational expertiseExceptional people leadership and communication skillsA genuine passion for hospitality and guest experienceHigh standards and strong attention to detailEnergy, positivity and presenceThe ability to thrive in a fast-paced environmentConfidence building relationships across diverse teams and stakeholders
Most importantly, you’re someone who:Notices the small thingsTakes pride in creating great environmentsLeads with ownership and accountabilityBrings people togetherCares deeply about standards and experiencesWhy Join Levy UK + Ireland?This is an opportunity to be part of something special.
Birmingham City Football Club is entering an exciting new chapter, with significant investment, ambitious plans and a long-term vision for the future of the stadium estate and wider Sports Quarter development. xwzovoh
As a strategic partner, Levy UK + Ireland is helping to shape that future through exceptional hospitality experiences.
This new space will be:Part caféPart clubhousePart workplace hubPart social destination
We’re looking for someone who can bring that vision to life every single day.
If you’re passionate about people, hospitality and creating places where communities thrive, we’d love to hear from you….