Assistant Café Manager I 30 hours a week I Mon- Fri + Match Day
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St. Andrew’s @ Knighthead Park Birmingham City Football ClubLevy UK + IrelandMore Than an Assistant ManagerAt Levy UK + Ireland, we believe great hospitality creates places where people want to be.
We’re looking for an exceptional Assistant Café Manager to support the day-to-day operation of an exciting new social café space at St. Andrew’s @ Knighthead Park, home of Birmingham City Football Club.
This isn’t a traditional café. It’s a destination designed to bring people together – a workplace café, informal meeting space, social hub, hospitality touchpoint and vibrant matchday destination.
As Assistant Café Manager, you’ll work alongside the Café Manager to help create an environment where guests feel welcomed, teams feel inspired and every interaction reflects the very best of hospitality.
You’ll play a hands-on role in leading the team, maintaining high standards and ensuring the venue consistently delivers exceptional experiences.
We’re looking for someone who combines strong operational awareness with genuine warmth, energy and a passion for people.
The OpportunityWorking closely with the Café Manager and Levy leadership team, you’ll support all aspects of the café’s daily operation while helping to shape a welcoming, high-performing and commercially successful environment.
You’ll be a visible leader on the floor, supporting the team during busy service periods, championing great hospitality and helping to ensure every guest leaves with a positive impression.
This is an exciting opportunity for someone looking to develop their leadership career within one of the most innovative hospitality environments in sport and entertainment.
What You’ll Be DoingSupporting Daily OperationsYou’ll help ensure the café runs smoothly, efficiently and consistently, delivering an excellent experience for every guest.
You’ll:Support the day-to-day operation of the café and social spaceHelp create an environment that feels welcoming, vibrant and well-presentedSupport opening, service and closing proceduresMaintain high standards across coffee, food and grab-and-go offersAssist with managing guest flow and service during peak periodsSupport matchday operations and event activityWork collaboratively with club teams and partners to maintain operational excellenceSupporting and Developing the TeamGreat hospitality starts with great people.
You’ll help create a culture where team members feel valued, supported and empowered to deliver their best.
You’ll:Support the recruitment, onboarding and development of team membersCoach and motivate colleagues through day-to-day leadershipHelp maintain a positive, inclusive and people-first cultureSupport training and development initiativesLead by example through your attitude, professionalism and guest focusHelp maintain high service standards across the team
We’re not looking for scripted service.
We’re looking for authenticity, personality and people who genuinely care.Delivering Outstanding Guest ExperiencesYou’ll be at the heart of creating memorable experiences for everyone who visits the venue.
You’ll:Build positive relationships with guests and regular visitorsChampion proactive, friendly and engaging serviceSupport the resolution of guest feedback and service recoveryIdentify opportunities to improve the guest experienceHelp create an atmosphere that encourages people to return again and againSupporting Commercial PerformanceYou’ll understand the role great service plays in driving business success.
You’ll:Support delivery of sales and profitability targetsMonitor product availability and presentation standardsAssist with stock management and ordering processesSupport merchandising, promotions and seasonal campaignsHelp identify opportunities to increase guest engagement and repeat visitsContribute ideas to continuously improve the offer and customer experienceMaintaining StandardsYou’ll help ensure operational excellence across all aspects of the venue.
You’ll:Support compliance with food safety, health & safety and allergen proceduresMaintain cleanliness and presentation standards throughout the caféAssist with stock control and operational administrationHelp ensure company policies and brand standards are consistently metSupport the Café Manager in maintaining a safe and efficient working environmentAbout YouWe’re looking for someone who brings:Experience within a café, hospitality, food service or guest-facing environmentPrevious supervisory or team leadership experienceA passion for hospitality and creating memorable experiencesStrong communication and interpersonal skillsGood organisational and problem-solving abilitiesA positive, proactive and hands-on approachHigh standards and attention to detailThe confidence to lead from the front during busy service periods
Most importantly, you’re someone who:Notices the small thingsTakes pride in creating great environmentsSupports and motivates othersLeads through exampleGenuinely cares about people and experiencesWhy Join Levy UK + Ireland?This is an opportunity to be part of something special.
Birmingham City Football Club is entering an exciting new chapter, with significant investment, ambitious plans and a long-term vision for the future of the stadium estate and wider Sports Quarter development.
As a strategic partner, Levy UK + Ireland is helping to shape that future through exceptional hospitality experiences. xwzovoh
This new space will be:Part caféPart clubhousePart workplace hubPart social destination
We’re looking for someone who can help bring that vision to life every day while developing their own career within one of the UK’s leading hospitality businesses.
If you’re passionate about people, hospitality and creating places where communities thrive, we’d love to hear from you….