Technical Architect – ServiceNow
Must have an Active SC Clearance.
The successful Technical Architect – ServiceNow will act as a trusted advisor across project teams and customer stakeholders, ensuring solutions are technically robust, aligned to best practice and governed effectively throughout delivery.
This role requires strong ServiceNow architecture capability combined with leadership, governance and stakeholder engagement skills across enterprise environments.
Key Responsibilities
- Design and deliver complex ServiceNow architecture solutions aligned to customer requirements.
- Create and govern high quality solution documentation and architectural artefacts.
- Act as the senior technical authority and decision maker across project teams.
- Promote ServiceNow governance, standards and best practice adoption.
- Support development of ServiceNow products, processes and services.
- Mentor junior team members and support technical capability development.
- Analyse complex problems and deliver effective technical solutions.
- Communicate technical concepts clearly to both technical and non technical stakeholders.
- Support customer engagements, project delivery and architectural governance activities.
Required Skills and Experience
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Implementation Specialist (CIS) ITSM certification.
- At least one additional CIS certification.
- Certified Technical Architect (CTA) or working towards accreditation.
- Experience delivering ServiceNow on premise implementations.
- Strong understanding of ITIL, NIST and Case Management processes.
- Experience with JavaScript scripting and ServiceNow customisation.
- Strong architectural documentation and diagramming capability.
- Good understanding of Microsoft technologies, cloud solutions and networking.
- Strong communication, leadership and problem solving capability.
Additional Information
- Travel to customer locations may be required, including overnight stays.
- Occasional evening or weekend work may be required.
- Role involves direct engagement with customer technical teams and process owners.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment, which can take a minimum 10 weeks.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
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