Operational Excellence Manager

A leading commercial insurance broker with a UK wide network are seeking an Operational Excellence Consultant to analyse, assess and recommend changes needed to underperforming branches to increase operational efficiency and increase capacity.

Roles involves:

• Identify the branches that have reduced efficiency through data analysis
• Visit the branches to understand the cause of the differences we have identified in the productivity of our individual branches whether that is people, structure, process, use of technology or control related.
• Develop actions plans to realise direct savings within the branches who are over-capacity without impacting client service.
• Develop the target operating model for SME and mid-corporate segments, taking into account the relative value of those segments, and client service expectations.
• All activity is to be focused on waste elimination whether through direct work carve-out or AI/automation enablement.

Skills Needed

• Direct experience of capacity creation or direct cost reduction through similar activity in an insurance broker.
• Knowledge of AI capabilities and – ideally – experience in deploying AI with ROI evidenced.
• Data-literate – able to absorb and synthesise large amounts of data specifically to derive questions to be answered or actions to be taken to realise the required outcomes.
• Experience of TOM design and change implementation.

This is an outside IR35 day rate contract role. The role is remote working but with regular England wide travel on a weekly and bi-weekly basis depending on needs.

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