Head of Service
UK
£80,000 per annum + bonus and vehicle allowance
⏰ Mon – Fri, 45 hours per week.
Your Role
At Rygor group, we are looking for an experienced, commercially-driven and inspirational Head of Service, who has a passion for leadership and delivering quality customer service. This is a senior leadership role, responsible for driving operational performance, profitability, and customer satisfaction across multiple sites. You will work closely with the Head of Aftersales as well as the Head of Parts, to shape strategy, develop high-performing teams, and ensure our workshops deliver best-in-class service.
This is an incredibly exciting opportunity to join the business in a brand-new role, at a time of growth and development. This role will be central to the business and will report into the Head of Aftersales.
Day to day, you will:
- Inspire, lead and support Service Managers across all sites and locations, acting as the key point of escalation and guidance
- Keep in touch everyday with all your managers
- Drive operational performance across all service departments, ensuring KPIs, productivity, and utilisation targets are achieved
- Ensure exception reports are monitored and fed back on daily to all site managers
- Monitor and analyse performance data, implementing improvements to maximise efficiency and profitability
- Oversee cost control and financial performance of the service function for your sites
- Build and maintain strong relationships with key customers, ensuring a high level of service delivery and retention
- Support planning and investment decisions for workshops, facilities, and resource requirements
- Collaborate with Parts, Sales, and wider Aftersales teams to deliver a joined-up customer experience
- Lead on people management, including recruitment, development, performance management and succession planning – reporting to the People Team
- Promote a positive, engaging, and high-performance culture aligned with Rygor’s values of being Rewarding, Reliable and Respectful
- Work cross-functionally with People, Marketing, and Operational teams to support growth and new initiatives
This role will be a great fit for you if:
- You possess extensive automotive industry experience, in an Aftersales position at senior management level.
- Understand the requirements of the business and needs of those around you to be supportive and instrumental in achieving company goals.
- Extensive knowledge of the operational running of a workshop and business administration.
- A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
- Must be experienced in people management, particularly in terms of achievement through teamwork, and positive company culture. Leadership style should be highly visible and hands on.
- Data-driven mindset with the ability to analyse performance and implement improvements
- Desire to achieve the highest standard of personalised customer care.
- A flexible approach to work and adaptable to thrive in a changing environment.
- You are computer literate and confident using technology.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are qualified/experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
Our Values & Behaviours
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Rewarding
I am grateful. I am courageous. I am curious.
Reliable
I am honest. I am attentive. I am trustworthy.
Respectful
I am inclusive. I am resilient. I am kind.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
…