Required Skills & Experience – 10+ years of Business Analysis experience within E-commerce and Retail domains. – Mandatory experience with Shopify+ backend integrations. – Strong knowledge of retail transformation and business process change management. – Proven ability to work across multiple business functions in complex enterprise environments. – Excellent communication, stakeholder management, and documentation skills. – Strong analytical, problem-solving, and facilitation capabilities. – Ability to operate effectively in fast-paced transformation programs.
Shopify+ & Backend Integration Experience – Strong experience working with Shopify+ backend integrations is mandatory. – Experience integrating Shopify with PIM tools, pricing systems, tax engines, ERP platforms, and related retail systems. – Define and document integration requirements, data mapping, workflows, and validation logic. – Collaborate with technical teams to ensure seamless integration delivery and testing. – Support troubleshooting and validation of integration-related issues.
Retail & Business Domain Expertise – Strong understanding of retail and eCommerce operational workflows. – Experience working closely with Finance, Customer Services, Warehouse Management, Website Merchandising, and Customer Loyalty teams. – Understanding of Order-to-Cash, fulfilment, pricing, inventory, returns, promotions, and customer lifecycle processes. – Experience supporting the establishment of EU Legal Entities and associated operational/business process impacts is highly desirable.
Stakeholder Management & Collaboration – Act as a key liaison between business users, delivery teams, and external vendors. – Facilitate workshops, stakeholder meetings, and solution walkthroughs. – Ensure business alignment and obtain formal sign-off on requirements and process changes. – Support User Acceptance Testing (UAT), defect triage, and go-live readiness activities.
Key Responsibilities – Business Analysis & Transformation – Lead requirements gathering workshops with business and technology stakeholders. – Analyse and document current-state and future-state business processes during eCommerce platform transformation. – Develop Business Requirement Documents (BRDs), Functional Specifications, user stories, acceptance criteria, and process maps. – Ensure traceability of requirements through design, development, testing, and deployment phases. – Support business process redesign aligned with operational and commercial objectives. – Work closely with project managers, architects, developers, QA teams, and thirdparty vendors.
Preferred Qualifications – Experience working in global retail transformation programs. – Familiarity with Agile/Scrum methodologies. – Exposure to ERP, OMS, CRM, and supply chain systems.
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