German & Italian Customer Success Managers

We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This established, high growth SaaS company is scaling and looking for German and Italian speaking Customer Success Managers at a range of levels to join their team in London (3 days in the office per week).

What you’ll be doing

• You’ll sit at the heart of their international client base, owning relationships end-to-end and acting as a trusted advisor to some of the biggest brands in eCommerce.
• Own and grow a portfolio of German or Italian speaking clients, driving retention and expansion
• Partner with customers to shape commercial strategy and performance
• Work closely with Product, Sales and Technical teams to deliver best in class solutions
• Engage with senior stakeholders across globally recognised brands
• Support clients with international growth, localisation and cross-border eCommerce strategy

What they’re looking for

• Fluent German or Italian plus English (essential)
• Background in Customer Success, Account Management, or eCommerce
• Comfortable managing multiple clients in a fast paced, commercial environment
• Strong commercial mindset with the ability to identify growth opportunities
• Confident communicator, able to build relationships at all levels
• SaaS experience is beneficial but not essential for more junior hires

Why this role?

• Be at the heart of international eCommerce expansion
• Partner with leading retailers and brands across Europe
• Work with a high growth SaaS platform backed by cutting edge tech
• Strong package with bonus, commission and RSUs on offer
• Clear progression opportunities within a scaling global business

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