Pertemps are recruiting for multiple Customer Service Agents to join a leading Health Services Provider. The Customer Service Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems.
This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.
Responsibilities as a Customer Service Agent:
- Provide frontline support via telephone, email, and live chat
- Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods
- Book appointments and coordinate plans in line with operational requirements
- Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions
Maintain accurate and timely records across internal systems (e.g., Salesforce).
- Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery
- Provide clear, accurate service information to customers in a friendly, courteous manner
- When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns.
Requirements:
– At least 3 years’ experience in a customer-facing or support role.
– Experience of using databases and a proficient IT user.
– Outstanding verbal and written communication skills.
– Experience working in a fast paced, customer handling environment.
– Clear understanding of confidentiality and handling sensitive information.
– Self-sufficient and a problem solver.
– Happy to undertake a DBS check.
The Role:
– Fully remote, home based (all IT equipment will be provided).
– Monday – Friday, Working 7 hours per day (35 hours per week) on a rota basis covering shifts between 8:00am and 6:00pm.with 1 hour for lunch.– Salary of £24,000 – £26,000 depending on experience.
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